Customer Success Engineer

TL;DR

Customer Success Engineer: Provide proactive technical support and churn prevention for sub-$100K customers with an accent on technical investigation, product setup, and customer engagement. Focus on solving complex customer issues, driving product adoption, and collaborating across teams to ensure customer retention.

Location: San Francisco, CA, USA (onsite)

Salary: $98,500–$123,200

Company

hirify.global is a fast-growing startup focused on improving software product success through innovative customer experience solutions.

What you will do

• Deliver prompt, professional, and actionable responses to customer questions
• Manage short-term engagements to solve technical needs and de-risk accounts
• Run proactive outreach campaigns to drive product adoption
• Provide best-practice guidance to help customers achieve technical goals
• Collaborate with Support, Customer Success, and Sales teams for cohesive customer experience
• Serve as Technical Account Manager during trials as needed and use AI tools to increase efficiency

Requirements

• Location: Must be based in or able to work onsite in San Francisco, CA, USA
• 3+ years in customer-facing technical roles such as technical account management or support
• Experience with web technologies (HTML, CSS, JavaScript) and mobile SDKs
• Strong understanding of software development and API integrations
• Excellent communication skills to translate technical concepts for non-technical audiences
• Analytical, detail-oriented, and able to manage high volume of requests independently

Nice to have

• Pendo Essentials and Admin certifications
• Experience with AI assistants, prompt engineering, or generative AI tools
• Background in Technical Consulting, Product Management, or Solution Architecture
• Hands-on experience using Pendo

Culture & Benefits

• Dynamic and passionate startup environment
• Commitment to diversity, equity, and inclusion
• Support for applicants with disabilities and reasonable accommodations
• Competitive salary with additional compensation and benefits