Customer Success Associate

TL;DR

Customer Success Associate: Partnering with customers to ensure measurable value from the Armis platform, with an accent on product adoption, engagement, and retention. Focus on proactively identifying risks, surfacing opportunities, and escalating issues while collaborating with internal teams and monitoring customer health metrics.

Location: Hybrid in Greater Boston

Salary: $121,000 - $164,000 / year

Company

Armis is a cyber exposure management and security company protecting the entire attack surface and managing cyber risk in real time for Fortune 100-500 companies and governments.

What you will do

• Act as the primary support and relationship manager for assigned customer accounts.
• Guide customers through feature adoption and best practices to ensure full platform value.
• Proactively identify customer risks, surface opportunities, and escalate issues.
• Partner with internal Product, Sales, Support, and Marketing teams.
• Monitor customer health metrics and usage trends for strategy and account planning.
• Prepare and deliver regular check-ins, success reviews, and usage reports.

Requirements

• Bachelor’s degree or equivalent experience in Business, Communications, or a related field.
• 2–5 years of experience in Customer Success, Account Management, or a client-facing role.
• Strong communication and interpersonal skills with a customer-first mindset.
• Highly organized with the ability to manage multiple accounts and priorities simultaneously.
• Comfortable with CRM and customer success platforms (e.g., Salesforce, Gainsight, Slack).
• Ability to adapt to evolving internal processes and align with shifting team priorities.

Culture & Benefits

• Work in a fast-paced, iterative, and collaborative team environment.
• Opportunity to contribute to dynamic internal projects and provide feedback to product and engineering teams.
• Competitive compensation package including a salary range of $120,000 - $145,000.
• Additional compensation forms such as bonuses, commissions, stocks, and health insurance benefits.