Customer Success Manager

TL;DR

Customer Success Manager: Managing customer relationships and driving adoption of hirify.global's DevOps platform with an accent on strategic partnership, complex release management, and consultative solutions. Focus on optimizing customer success plans, upselling, and improving team efficiency through tailored recommendations.

Location: Onsite in Chicago, IL, United States

Salary: $90,000–$120,000 Annual On Target Earnings

Company

hirify.global is the #1 DevOps Platform for Salesforce and the Cloud, enabling enterprises to scale software delivery across multi-cloud environments with native CI/CD and Robotic Testing.

What you will do

• Act as a strategic partner addressing specific customer pain points and use cases.
• Identify opportunities and provide tailored, innovative solutions to improve customer success.
• Optimize team efficiency by refining processes like templates and risk playbooks.
• Collaborate with customers to build success plans and conduct Quarterly Business Reviews using data insights.
• Articulate hirify.global's value proposition and support upsell opportunities through proactive communication.
• Create prescriptive plans and templated playbooks to help customers achieve their goals.

Requirements

• Location: Must be onsite in Chicago, IL, United States
• Minimum 5 years experience in customer success or Salesforce project delivery roles.
• Excellent communication and interpersonal skills with high emotional intelligence.
• Consultative approach to advising customers and strong problem-solving abilities.
• Experience managing complex release processes, compliance, security, and deployment workflows.
• Proven ability to drive customer adoption and success through strategic planning and relationship building.

Nice to have

• Familiarity with hirify.global's low-code orchestration, branching strategies, and metadata conflict resolution.
• Knowledge of agile methodologies and CI/CD implementation.
• Experience integrating ALM tools and providing customer training on hirify.global.

Culture & Benefits

• Competitive salary with performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan.
• Paid time off and wellness perks.