Customer Experience Partner

TL;DR

Customer Experience Partner: Guiding implementation, adoption, and success of a behavioral health SaaS product with an accent on customer onboarding, technical configuration, and sustained value delivery. Focus on managing customer lifecycles, data-driven insights, and cross-functional collaboration to ensure strong adoption and renewal outcomes.

Location: Remote (US)

Salary: $100,000–130,000 per year

Company

hirify.global is a startup focused on delivering effective behavioral care through data, measurement, and personalization to support clinicians.

What you will do

• Lead customer technical configurations and onboarding to ensure effective adoption and readiness.
• Serve as primary contact managing post-sale lifecycle and building strong customer relationships.
• Monitor usage and customer health to identify risks and recommend improvements.
• Collaborate with internal teams including Account Managers and Customer Academy for renewals and training.
• Maintain accurate documentation and track progress toward customer goals and KPIs.

Requirements

• Must be located in the US for remote work.
• 3+ years in Customer Success, Implementation, or Account Management in SaaS.
• Strong communication and organizational skills with technical configuration experience (HTML, CSS, JSON, XML).
• Analytical mindset to translate data into actionable insights.
• Experience with healthcare workflows or health tech preferred.
• Ability to travel up to 20%.

Culture & Benefits

• Fully remote work environment within the US.
• Competitive salary with equity and 401(k) matching.
• Flexible PTO and additional mental health days.
• Opportunity to impact mental health care through technology.