Billing Support Specialist

TL;DR

Billing Support Specialist: Managing customer billing inquiries including charges, refunds, payment updates, and subscription management with an accent on customer empathy and technical understanding. Focus on de-escalating issues, investigating root causes, and improving billing processes for efficiency and customer satisfaction.

Location: Must be based in the continental United States (EST)

Salary: $83,200–$104,000

Company

hirify.global builds a modern cloud platform for developers creating AI-native, full-stack, multi-service applications, focusing on simplicity and scalability.

What you will do

• Handle customer billing support tickets and payment disputes/chargebacks.
• Manage subscription operations for enterprise customers and custom contracts.
• Identify workflow gaps and help automate or optimize billing processes.
• Collaborate with Finance, Product, and Support Engineering teams to reduce customer friction.

Requirements

• Must be located in the continental United States (EST).
• 2-4 years experience in billing or finance operations, preferably in SaaS/PaaS.
• Strong English writing and communication skills.
• Experience with payment tools such as Orb, Metronome, and Stripe.
• Comfortable interacting directly with customers.

Culture & Benefits

• 4 weeks paid vacation from day one.
• 14 weeks fully paid parental leave for all parents.
• Comprehensive medical, dental, vision, disability, life insurance, and 401K plans.
• Monthly stipends for wellness, cell phone, internet, and home office support.
• Commuter benefits for Bay Area employees and continuous learning support.

Hiring process

• Role-specific interview process tailored to candidate experience.
• Focus on candidate experience with respectful and thoughtful discussions.