Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Helping trading and financial services clients across Central and Eastern Europe unlock the full value of hirify.global solutions with an accent on driving adoption, retention, and long-term success. Focus on building strong relationships, understanding client challenges, and translating insights into actionable strategies.

Location: Hybrid in Gdynia or Warsaw, Poland. Travel may be required.

Salary: zł130,200–zł217,200 annual gross base salary.

Company

hirify.global is a diversified global financial markets infrastructure and data business headquartered in the United Kingdom.

What you will do

• Develop and execute customer success strategies that drive adoption and retention.
• Lead tailored client engagements through virtual meetings, training sessions, and digital content.
• Monitor product usage and feedback to identify improvements, mitigate risks, and uncover growth opportunities.
• Serve as a liaison between clients and internal teams to ensure customer perspectives shape product enhancements.
• Represent hirify.global at industry events and collaborate with cross-functional teams to deliver exceptional client experiences.

Requirements

• Proven experience in customer success, client relationship management, pre-sales, or trading, ideally in financial services.
• Strong communication and presentation skills with the ability to engage diverse audiences, including senior executives.
• Analytical mindset and problem-solving skills to navigate complex client challenges.
• Collaborative approach and adaptability in a fast-paced environment.
• Languages: Fluency in English and Turkish required; Polish or Russian is a plus.
• Familiarity with domains such as Trading, Investment Banking, Commodities & Energy, or Wealth Management.

Culture & Benefits

• Competitive salary with performance-based incentives.
• Monthly car allowance, private medical coverage (Medicover), meal vouchers, and wellbeing allowance.
• Retirement savings plan, paid vacation, and public holidays.
• Flexible hybrid work arrangements.
• Access to professional development and learning resources.
• An inclusive, supportive environment committed to equal opportunity and accessibility.