Account Manager (Smb)

TL;DR

Account Manager (SMB): Managing and expanding a portfolio of SMB SaaS customers in ANZ with an accent on strategic account growth, customer retention, and cross-functional collaboration. Focus on driving revenue expansion, building executive relationships, and delivering measurable commercial outcomes.

Location: Hybrid in Sydney, Australia

Company

hirify.global is a leading customer engagement platform empowering brands with AI-driven personalized marketing and cross-channel messaging.

What you will do

• Own and grow a portfolio of key SMB customers through upsell, cross-sell, and renewals
• Build and maintain strategic relationships with senior and executive stakeholders
• Collaborate cross-functionally with Customer Success and other teams to drive account health and growth
• Identify growth opportunities using usage analysis and whitespace mapping
• Deliver tailored commercial proposals aligned with customer goals
• Lead virtual and in-person customer meetings, including occasional travel

Requirements

• Location: Based in Sydney or able to work hybrid locally
• 2+ years experience in SaaS sales or account management with proven revenue growth
• Experience managing complex SaaS customer relationships and portfolios
• Strong commercial acumen and ability to influence at C-level
• Excellent communication and collaboration skills
• Experience or understanding of Martech, CRM, marketing automation, or customer analytics

Culture & Benefits

• Competitive compensation including potential equity
• Flexible paid time off and comprehensive benefits
• Retirement and employee stock purchase plans
• Professional development and learning stipends
• Supportive, collaborative, and inclusive culture recognized globally