TL;DR

Customer Success Manager: Building and maximizing customer lifetime value within an assigned portfolio with an accent on delivering a great customer experience and product adoption. Focus on managing onboarding, driving successful product adoption, and coordinating renewals and upsells.

Location: Melbourne, Australia

Company

%hirify_global% is a cybersecurity company empowering over 70,000 organizations worldwide to strengthen their security culture with an AI-driven Human Risk Management platform.

What you will do

Forge relationships with new and existing customers, including management and executive stakeholders.
Develop strategies and plans to achieve customer objectives and drive product adoption.
Manage customer onboarding processes, including account configuration, training, and change management.
Monitor customer usage, adoption, and customer health metrics.
Conduct periodic business and strategic engagement reviews to ensure satisfaction and alignment.
Coordinate with Renewal Specialists for renewals, upsells, and cross-sell opportunities.

Requirements

Associate’s degree or equivalent work experience preferred.
Familiarity with standard concepts and practices within the IT Security Field.
Experience with Salesforce or other CRM, Microsoft Excel, Word, Gmail, and Google Docs.
Prior experience as a Customer Success Manager preferred.
Excellent verbal and written communication, customer service, time management, and organization skills.
Strong collaborative, teamwork, and negotiation skills with the ability to work with minimal supervision.

Culture & Benefits

Company-wide bonuses based on monthly sales targets and employee referral bonuses.
Adoption assistance, tuition reimbursement, and certification reimbursement and completion bonuses.
Modern, high-tech, and fun work environment with engaging activities.
Team values radical transparency, extreme ownership, and continuous professional development.
Welcoming workplace that encourages employees to be themselves.