Customer Success Manager

TL;DR

Customer Success Manager: Building and maximizing customer lifetime value within an assigned portfolio with an accent on delivering a great customer experience and product adoption. Focus on managing onboarding, driving successful product adoption, and coordinating renewals and upsells.

Location: Melbourne, Australia

Company

hirify.global is a cybersecurity company empowering over 70,000 organizations worldwide to strengthen their security culture with an AI-driven Human Risk Management platform.

What you will do

• Forge relationships with new and existing customers, including management and executive stakeholders.
• Develop strategies and plans to achieve customer objectives and drive product adoption.
• Manage customer onboarding processes, including account configuration, training, and change management.
• Monitor customer usage, adoption, and customer health metrics.
• Conduct periodic business and strategic engagement reviews to ensure satisfaction and alignment.
• Coordinate with Renewal Specialists for renewals, upsells, and cross-sell opportunities.

Requirements

• Associate’s degree or equivalent work experience preferred.
• Familiarity with standard concepts and practices within the IT Security Field.
• Experience with Salesforce or other CRM, Microsoft Excel, Word, Gmail, and Google Docs.
• Prior experience as a Customer Success Manager preferred.
• Excellent verbal and written communication, customer service, time management, and organization skills.
• Strong collaborative, teamwork, and negotiation skills with the ability to work with minimal supervision.

Culture & Benefits

• Company-wide bonuses based on monthly sales targets and employee referral bonuses.
• Adoption assistance, tuition reimbursement, and certification reimbursement and completion bonuses.
• Modern, high-tech, and fun work environment with engaging activities.
• Team values radical transparency, extreme ownership, and continuous professional development.
• Welcoming workplace that encourages employees to be themselves.