Client Success Manager

TL;DR

Client Success Manager: Driving client relationships and growth by identifying new opportunities and creating long-range strategies with an accent on understanding SDLC, delivery workflows, and various business models. Focus on translating business goals into actionable initiatives and maintaining high client retention and satisfaction.

Company

hirify.global is a software company that values a psychologically safe and transparent work environment, fostering co-creation and personal development.

What you will do

• Engage confidently with senior client stakeholders and identify, qualify, and develop new opportunities.
• Create structured account plans and long-range client strategies within existing accounts.
• Translate client business goals into actionable initiatives for delivery teams.
• Ensure cross-functional teams are aligned on milestones and deliverables.
• Build strong relationships and maintain high client retention and satisfaction.
• Lead client meetings, produce clear action plans, and manage several accounts simultaneously.

Requirements

• English: C1 level required
• Strong communication skills and commercial mindset.
• Experience creating structured account plans and long-range client strategies.
• Solid understanding of SDLC, delivery workflows, and how digital products are built.
• Exceptional organizational ownership and relationship-building skills.
• Structured thinking, problem-solving, and ability to manage multiple accounts while staying ahead of client expectations.

Nice to have

• Familiarity with business models across multiple domains, including Insurance, Finance, Banking, Healthcare, Retail, or Education.

Culture & Benefits

• Psychologically safe, transparent, and flat organizational environment.
• Private health insurance, in-house lectures, and paid training/foreign language courses.
• Overtime hours converted into day(s) off.
• Access to FitLife program, team-building gatherings, and company travels.
• Privilege Card, daily meal subventions, and fresh seasonal fruits/refreshments.
• Inclusion of family/partner in company activities.