Fraud Ops Analyst

TL;DR

Fraud Ops Analyst: Protecting users and ensuring compliance in banking by spotting suspicious activity, investigating fraud cases, and improving processes. Focus on in-depth investigation, risk monitoring, and effective communication to enhance security and user experience.

Location: Hybrid work in Sofia

Company

hirify.global is focused on giving its users a smooth, worry-free banking experience while keeping their money safe from fraudsters.

What you will do

• Investigate and prevent fraud, protecting users from suspicious activity.
• Monitor for potential risks and stay ahead of emerging threats.
• Handle fraud cases and manage tricky situations effectively.
• Improve processes for a safer and smoother banking experience.
• Communicate empathetically with users.

Requirements

• Strong knowledge of fraud monitoring and prevention.
• English: C1+ fluent communication skills required.
• Excellent problem-solving abilities and prioritization skills.
• Attention to detail for thorough investigations and efficient resolution.

Nice to have

• Familiarity with the financial/banking sector.
• Knowledge of KYC, KYB, payment, and compliance operations.

Culture & Benefits

• Join forces with colleagues to revolutionize banking.
• Accelerate career growth with hirify.global Academy and learning budgets.
• Monthly contributions to phone and internet bills.
• MacBook provided for work.
• Hybrid working model with Digital Nomad perks over time.
• Covered travel expenses.
• Lunch and snacks at the office, including vegan options.
• Multisport gym card and private health insurance.
• Regular social events and celebrations.