Overnight Operations Manager (Fintech)

TL;DR

Overnight Operations Manager (Fintech): Leading and optimizing financial crime operations for business banking with an accent on managing team managers, ensuring regulatory compliance, and driving operational efficiency. Focus on resolving complex financial crime challenges, implementing operational changes, and maintaining a high-performance, empathetic management culture during overnight shifts.

Location: Remote (UK)

Salary: £47,600 - £60,200 annually + annual night allowance of £5,004

Company

hirify.global is a UK-based digital bank dedicated to making money work for everyone by offering a wide range of personal and business banking products.

What you will do

• Lead a large team of up to 72 financial crime investigators through up to 6 team managers, focusing on onboarding and lifecycle activities.
• Monitor day-to-day operational performance and service levels, addressing identified challenges to protect hirify.global and its customers.
• Develop, communicate, and implement operational changes while maintaining a high-performance, agile, and empathetic management culture.
• Collaborate with various stakeholder teams across the business, including quality assurance, complaints, and financial crime risk.
• Manage the personal and professional development of your Team Managers, providing effective training and guidance.
• Contribute to a strong control environment by minimizing breaches and resolving operational incidents.

Requirements

• Must be a night owl and available for specific overnight shifts (Monday 3pm - 10:30pm, Tuesday-Friday 9pm - 5:30am).
• Experience leading high-performing operational teams in financial crime or fraud.
• Ability to analyze management information and build effective response plans.
• Strong understanding of current and emerging financial crime trends and UK FinCrime regulation.
• Excellent coaching, written, and verbal communication skills.
• Experience leading or closely supporting the implementation of change projects in operational teams.

Nice to have

• ICA Advanced Certificate in Practical Customer Due Diligence, Managing Sanctions, Anti Money Laundering, or equivalent industry qualifications.

Culture & Benefits

• £1,000 annual learning budget for books, training courses, and conferences.
• Provision of Macbooks and extra support for your work-from-home setup.
• Stock options and comprehensive benefits package.
• Commitment to diversity, inclusion, and equal opportunities.

Hiring process

• CV Submission/Application Questions.
• Recruiter Call.
• Leadership/Stakeholder/Values Interview.
• Technical Interview.