Account Manager (AI)

TL;DR

Account Manager (AI): Driving renewal and growth of existing business within the biopharma and health technology sectors, with an accent on strategic client support, value communication, and identifying upsell opportunities. Focus on developing strong client relationships, managing engagement scope, and leveraging data to generate insights for competitive advantage.

Location: Remote (United States only), with hubs in San Francisco, New York City, or Chicago available for hybrid work.

Salary: $140,000–$170,000 USD (annual base pay), plus commissions and equity awards.

Company

hirify.global is a product company leveraging AI and real-world patient data to reduce the global burden of disease within the healthcare ecosystem.

What you will do

• Provide strategic support and guidance to customers, ensuring satisfaction and retention.
• Manage engagement scope, investment requests, and contracting for managed services and renewals.
• Collaborate with internal teams (Customer Enablement, Product, Analytics) to meet customer objectives and document ROI.
• Communicate value delivered and ROI for renewals and existing business.
• Proactively educate stakeholders on new services and product features.
• Identify and share upsell opportunities for additional products and data.

Requirements

• 8+ years of overall experience in biopharma or health technology, with 5+ years in a client-facing role.
• Prior experience in sales or delivery of data/software/consulting services, especially cloud-based SaaS.
• Effective communication and storytelling skills, capable of engaging various levels within biopharma.
• Strong data analysis skills and a passion for leveraging data for insights.
• Impeccable project management skills and ability to influence without authority.
• Demonstrated ability to work with and manage senior-level customer relationships.
• Expertise in structuring client deliverables using PowerPoint, Word, and Excel to tell a clear story.

Culture & Benefits

• Hybrid work model with options for completely remote roles within the US.
• Competitive total rewards package including medical, dental, vision, and 401k with company match.
• Flexible time off, holidays, and company-paid life/long-term disability insurance.
• Opportunity to integrate AI into daily work, contributing to an AI-first culture.
• Collaborative environment with ambitious, supportive teams.