Client Success Manager (Medtech/AI)

TL;DR

Client Success Manager (Medtech/AI): Owning steady-state account relationships and acting as the primary point of contact for clients with an accent on driving measurable outcomes, performance insights, and process improvements. Focus on cultivating cross-organizational relationships and ensuring seamless value delivery for complex client challenges within the healthcare ecosystem.

Location: Fully remote within the United States; up to 25% travel required.

Salary: $95,000–$103,000 annually

Company

hirify.global is a clinical intelligence platform leveraging AI-powered solutions to streamline healthcare access and improve payer-provider collaboration, recognized as a top LinkedIn startup.

What you will do

• Serve as the primary client advocate and build strong cross-functional relationships to ensure seamless value delivery.
• Lead day-to-day program operations, including client touchpoint preparation, reporting, and issue resolution.
• Partner with Strategic Accounts to deeply understand client goals and translate insights into tailored value propositions.
• Generate materials and reporting to deliver insights and demonstrate program performance against key metrics.
• Function as the client’s advocate and subject matter expert to the rest of the Cohere organization.
• Lead and manage associate team members by providing mentorship and setting clear goals to drive client success.

Requirements

• 4–7 years of experience in client-facing roles (client management, client success, account management).
• Bachelor’s degree in a related field.
• Proven ability to build strong client relationships and deliver high satisfaction.
• Excellent communication skills, comfortable presenting and speaking on the fly.
• Strong analytical skills with experience using data to drive decisions and outcomes.
• Ability to think both strategically and operationally to solve complex client challenges.

Nice to have

• Experience with PaaS models, delegated vendor models, or value-based care.
• Experience with government clients.
• Background in SaaS or technical environments, and familiarity with software tools (Salesforce, Confluence, JIRA, Google Suite).
• Strong project management skills.
• Healthcare experience.

Culture & Benefits

• Fully remote opportunity.
• Medical, dental, vision, life, disability insurance, and Employee Assistance Program.
• 401K retirement plan with company match; flexible spending and health savings account.
• Up to 184 hours (23 days) of PTO per year + company holidays.
• Up to 14 weeks of paid parental leave.
• Pet insurance.
• Supportive, growth-oriented environment with diverse and inclusive teams.

Hiring process

• Preliminary Phone Screening with Talent Acquisition.
• Interview with Hiring Manager.
• Behavioral Interview(s).