Customer Training Specialist

TL;DR

Customer Training Specialist (SaaS/AI): Deliver onboarding, training, and adoption support for AI-enabled SaaS products with an accent on customer engagement, AI feature education, and product adoption. Focus on creating educational content, driving AI usage, and collecting customer feedback to improve product success.

Location: Remote - Mexico only, based in Cancun

Company

hirify.global is a market leader in Sales Performance Management SaaS solutions, empowering global revenue leaders with innovative AI-driven tools.

What you will do

• Deliver AI onboarding sessions and practical training to customers.
• Maintain deep knowledge of AI product features and use cases.
• Follow up with customers to ensure adoption and value realization.
• Create user-facing educational content like guides and tutorials.
• Monitor usage and proactively support customers with low engagement.
• Collect and communicate customer feedback to the product team.

Requirements

• Must be located in Mexico (remote role restricted to Mexico).
• 4+ years in customer-facing roles such as customer success, training, or product support.
• 2+ years experience with SaaS onboarding or user adoption.
• 1+ year working with AI-enabled tools or platforms.
• Strong communication and training skills for diverse user groups.
• Bachelor's degree or equivalent experience in related fields.

Nice to have

• Familiarity with AI concepts and SaaS analytics tools.
• Experience in instructional design or user education best practices.
• Participation in beta testing and structured product feedback.
• Presentation skills for webinars and workshops.

Culture & Benefits

• Work in a diverse, collaborative, and innovative environment.
• Opportunity to grow and unlock potential in a supportive team.
• Contribute to cutting-edge AI and SaaS product innovation.