Sales & Customer Success Enablement Manager

TL;DR

Sales & Customer Success Enablement Manager (SaaS): Designing, launching, and scaling enablement programs for B2B Sales and Customer Success teams with an accent on delivering best-in-class customer experiences, driving revenue, retention, and growth. Focus on building scalable onboarding and training programs, leveraging adult learning principles, and acting as a strategic partner to GTM leadership.

Location: Hybrid in New York City

Salary: $125,000–$201,250 USD

Company

hirify.global is a design-driven platform helping entrepreneurs build brands and businesses online, empowering millions of customers in more than 200 countries with tools for websites, domains, ecommerce, marketing, scheduling, and social media.

What you will do

• Design and deliver onboarding programs for Sales and CS, combining live facilitation, e-learning, and on-the-job application to ensure quick and effective ramp-up.
• Create scalable playbooks, talk tracks, and certification programs that align with the product roadmap and GTM strategy.
• Leverage adult learning principles and instructional design to develop engaging, learner-centered training experiences.
• Facilitate live workshops and enablement sessions for Sales and CS teams across multiple segments.
• Partner with Sales and CS leaders to identify skill gaps and design targeted enablement solutions.
• Define and track enablement KPIs (time-to-ramp, attainment, program adoption) to continuously optimize strategy and content effectiveness.

Requirements

• 5+ years of experience in Sales Enablement, Customer Success Enablement, or Learning & Development roles in high-growth B2B SaaS environments.
• Proven success in designing and delivering onboarding, training, and enablement programs that measurably improve ramp time, productivity, and and retention.
• Strong expertise in facilitation and learning design, grounded in adult learning principles and proven instructional methodologies.
• Exceptional communication and presentation skills; comfortable facilitating at all levels, from new hires to executives.
• Proficiency with enablement and learning tools (CRM, LMS, and sales enablement platforms such as Salesforce, Gong, Highspot, Seismic, Salesloft, or Avarra).
• A builder mindset—energized by ambiguity, skilled at creating clarity, and proven at designing scalable programs from the ground up.

Culture & Benefits

• A choice between medical plans with an option for 100% covered premiums.
• Fertility and adoption benefits, Global Employee Assistance Program, and a Headspace mindfulness app subscription.
• Retirement benefits with employer match and education reimbursement.
• Flexible paid time off and 12 weeks paid parental leave and family care leave.
• Dog-friendly workplace with free lunch and snacks, plus a private rooftop.
• Access to 8 Global Employee Resource Groups (ERGs) and hack week twice per year.