TL;DR

Learning Experience Designer I (Customer Education): Design, build, and maintain engaging learning experiences for %hirify_global% customers across instructor-led, virtual, and online formats with an accent on technical Apple product knowledge and multimedia content creation. Focus on managing content delivery tools, collaborating with cross-functional teams, and ensuring quality training materials aligned with customer needs and product updates.

Location: Remote (US)

Salary: $55,100 - $117,400 USD

Company

%hirify_global% provides Apple device management solutions enabling secure and automated deployment, management, and security for workplaces and schools worldwide.

What you will do

Develop and maintain learning experiences for instructor-led, virtual, and online training including written materials, videos, audio, exams, and simulations.
Manage projects and content delivery using tools like Jira, Confluence, Slack, Dropbox, and Microsoft 365.
Organize and maintain files in content and learning management systems, YouTube, and Wistia.
Collaborate with Customer Education, Product Development, and other stakeholders to evaluate and improve training effectiveness.
Review and analyze %hirify_global% and Apple beta releases to update learning content accordingly.
Provide feedback to content creators and occasionally lead customer training sessions.

Requirements

Minimum 2 years technical understanding of macOS, iOS, iPadOS, and tvOS
Minimum 1 year technical use of %hirify_global%’s product portfolio
Minimum 1 year experience in teaching, instructional design, or equivalent
Minimum 1 year experience in video production and/or audio engineering
Minimum 1 year experience with screen capture, screen recording, or Keynote creation
Experience with scripting languages (bash, zsh) and cybersecurity knowledge preferred

Culture & Benefits

Recognized as a top workplace by multiple organizations including U.S. News, Newsweek, Forbes, and PEOPLE.
Supportive, inclusive culture valuing humility, knowledge pursuit, and employee authenticity.
Volunteer time off and strong employee retention rate.
Opportunity to impact over 75,000 global customers with Apple device management solutions.
Flexible remote work with travel up to 10% annually.