AI Product Enablement Specialist

TL;DR

AI Product Enablement Specialist: Drives adoption and value of AI-powered SaaS solutions with an accent on AI onboarding, customer engagement, and product stickiness. Focus on translating complex AI features into practical guidance, collecting customer feedback, and supporting internal teams.

Location: Remote (Mexico only)

Company

hirify.global is a market leader in Sales Performance Management (SPM) providing cutting-edge SaaS solutions that empower revenue leaders globally.

What you will do

• Deliver clear onboarding sessions to help customers understand and use core AI features.
• Maintain a solid working understanding of AI products, their features, limitations, and use cases.
• Conduct follow-up sessions to answer questions and ensure customers gain initial value from AI tools.
• Create user-facing educational content like guides, tutorials, and examples for AI features.
• Monitor usage indicators and proactively support customers showing low engagement with AI capabilities.
• Collect and organize recurring customer questions, issues, and enhancement requests for the Product team.

Requirements

• 4+ years in customer-facing roles (Customer Success, Product Support, Training, Implementation).
• 2+ years working with SaaS products, focusing on onboarding, enablement, or user adoption.
• 1+ year working directly with AI-enabled tools or software platforms.
• Ability to explain product features and workflows in clear, simple terms.
• Skilled at running training sessions, walkthroughs, or basic product demos.
• Required: Bachelor’s degree in a related field (e.g., Business, Communications, Education, Finance, Information Systems) or equivalent practical experience.

Nice to have

• Familiarity with AI concepts such as prompts, model behavior, or common AI application patterns (at a practical user level).
• Experience with SaaS analytics tools for tracking usage and adoption.
• Exposure to instructional design or user-education best practices.
• Experience participating in beta testing or gathering structured product feedback.
• Ability to present in webinars, group training, or customer workshops.

Culture & Benefits

• Innovate with purpose by building impactful solutions for customers worldwide.
• Join a diverse, collaborative, and innovative team.
• Shape the future by leading in redefining revenue optimization.
• Grow and unlock your potential in a supportive environment.
• Commitment to creating a diverse environment and is an equal opportunity employer.