Senior Product Manager (SaaS)

TL;DR

Senior Product Manager (SaaS): Driving product vision and managing the development and launch of new features and products for AI-powered contact center SaaS platforms with an accent on cross-functional collaboration, market research, and user experience. Focus on defining product requirements, leading agile teams, and delivering high-quality solutions that meet customer needs.

What you will do

• Evolve feature concepts into detailed product requirements and specifications through ideation and market research.
• Collaborate with stakeholders, UX designers, engineers, and product managers to refine project scope and prepare teams for new projects.
• Manage requirements and coordinate with design, engineering, QA, and go-to-market teams to ship new features and products.
• Lead multiple projects from concept to release, ensuring clear communication and fulfillment of goals.
• Analyze customer feedback and market data to recommend new features and enhancements.
• Create and maintain product documentation and perform post-launch user testing.

Requirements

• English: B2 level or higher (implied by job language).
• BA/BS degree in computer science or related technical field, or equivalent experience.
• 3+ years of product management experience, including at least 1 year with SaaS platforms.
• Experience managing complex web and mobile app projects from inception to launch.
• Strong leadership, analytical, problem-solving, and communication skills.
• Solid agile and iterative software product development experience.

Culture & Benefits

• Impactful work shaping the future of customer experience with AI-powered solutions.
• Dynamic, collaborative, and inclusive team culture.
• Comprehensive benefits including medical, dental, vision, 401(k), and commuter benefits.