Senior Product Manager (SaaS)

TL;DR

Senior Product Manager (AI): Driving the direction of AI-powered contact center products by collaborating with cross-functional teams to define, manage, and ship high-quality new features and products. Focus on evolving feature concepts into detailed product requirements, managing multiple projects from concept to release, and interpreting quantitative and qualitative customer feedback to build better products.

Location: Full-time roles are available in the US, with contract opportunities for international candidates.

Company

UJET leads in AI-powered contact center innovation, providing a cloud platform that redefines customer experience with AI, multimodality, and a mobile-first approach.

What you will do

• Evolve feature concepts into detailed product requirements and specifications through in-depth ideation and research.
• Collaborate with stakeholders, UX, engineering, and product managers to refine project scope and requirements.
• Manage requirements and work with cross-functional teams to ship new features, enhancements, and products.
• Act as the key authority and point of contact for project development concepts, business strategy, and models.
• Manage multiple projects from concept to release, ensuring product requirements are met and understood.
• Analyze customer feedback and market research data to evaluate product fit and propose new feature enhancements.

Requirements

• BA/BS degree in computer science or a related technical field, or equivalent practical experience.
• 3+ years of product management experience, with at least 1 year in SaaS platforms.
• Solid agile and iterative software product development experience.
• Experience successfully managing complex web and mobile app projects from inception to launch.
• Track record of leading cross-functional teams to successfully launch commercial products.
• Strong analytical, problem-solving, organizational, leadership, and communication skills.

Culture & Benefits

• Be at the forefront of innovation, directly shaping the future of customer experience.
• Join a collaborative, inclusive team that values big ideas, creative solutions, and powerful relationships.
• Comprehensive Benefits: Medical, dental, vision, 401(k) plan, and commuter benefits.