Senior Analyst, Subscription Renewal & Operations

TL;DR

Senior Analyst (Subscription Operations): Optimizing end-to-end subscription offerings and Quote-to-Cash (QTC) processes with an accent on operational excellence and system configuration in Salesforce CPQ. Focus on translating complex business strategies into scalable processes and driving measurable business outcomes through data-driven insights.

Location: Primarily in-office in Santa Clara, California

Salary: $134,000 - $202,000 USD annual base

Company

hirify.global is reshaping the data storage industry by leading with innovative thinking, fostering growth, and building a smart team.

What you will do

• Lead and optimize the operational lifecycle of foundational subscription offerings (Foundation and Forever).
• Independently design, configure, and execute new subscription renewal products and operational features within the tech stack.
• Serve as the functional expert for Salesforce.com (SFDC) CPQ and relevant billing systems (e.g., Zuora).
• Design, develop, and maintain sophisticated operational dashboards and KPIs to provide actionable insights.
• Act as the operational Subject Matter Expert (SME) for renewal processes and product catalog, ensuring organizational alignment.

Requirements

• Deep functional expertise in product operations and process management within an enterprise subscription, SaaS, or Cloud business model.
• Functional mastery of CRM, CPQ, and Order-to-Cash systems, with a strong emphasis on leading configuration efforts in Salesforce CPQ.
• Ability to independently define, document, and validate complex business requirements for system enhancements.
• Exceptional analytical and problem-solving capabilities, navigating high levels of ambiguity and managing parallel initiatives.
• Highly effective collaboration and communication skills to influence and drive consensus across multiple senior stakeholders.

Culture & Benefits

• Culture of innovation, critical thinking, and a challenge-seeking environment.
• Opportunities for professional growth and contributing to something meaningful.
• Recognized as Fortune's Best Large Workplaces in the Bay Area, for Millennials, and certified as a Great Place to Work.
• Flexible time off, wellness resources, and company-sponsored team events.
• Commitment to fostering the growth and development of every person, cultivating community through Employee Resource Groups.