Customer Success Operations Manager (AI)

TL;DR

Customer Success Operations Manager (AI): Building and optimizing systems, processes, and reporting infrastructure to empower the CS team at hirify.global with an accent on operationalizing KPIs, managing CS tech stack, and designing automated workflows. Focus on leveraging AI and automation to transform customer success operations and drive efficiency.

Location: Onsite in San Francisco, California

Salary: $140,000–$160,000 USD annually

Company

hirify.global is an Applied AI company building the most complete and accurate picture of the B2B buyer to automate sales, marketing, and customer success.

What you will do

• Build, optimize, and scale the systems, processes, and reporting infrastructure for Customer Success.
• Partner with leadership to define and operationalize KPIs for adoption, retention, and expansion.
• Own the configuration and management of the Customer Success tech stack (Salesforce, Product analytics, etc.).
• Design automated workflows to improve renewals, onboarding, and health-scoring programs.
• Develop dashboards and analytics for real-time visibility into Customer Health and usage trends.
• Lead continuous improvement initiatives across Customer Success to enhance customer experience.

Requirements

• 3–6 years of experience in Customer Success Operations, Revenue Operations, or CS Systems Management within high-growth B2B SaaS.
• Deep familiarity with GTM tools, Customer Success platforms, and data systems like Salesforce and BI solutions.
• Strong analytical mindset to use data for insights and decision-making.
• Proven track record of improving renewal, expansion, or onboarding efficiency through process design and automation.
• Excellent cross-functional communication skills.
• Comfortable working in a fast-paced, evolving environment.

Culture & Benefits

• Join a high-growth company with a proven product and significant market opportunity.
• Operate fully in-person at the San Francisco HQ.
• Opportunity to build something category-defining and shape outcomes.
• Be part of an inclusive environment as an Equal Opportunity Employer.