Customer Success Advocate (Fintech)

TL;DR

Customer Success Advocate (Fintech): Provide bilingual support and risk mitigation for Square Loans customers, focusing on business financing inquiries and improving customer experience. Focus on managing loan cycles, mitigating risk, and collaborating across teams to enhance product and service quality.

Location: Remote (US)

Salary: $22,740–$45,480 annually (based on US labor zones)

Company

hirify.global builds technology to increase access to the global economy through brands like Square, Cash App, and Afterpay, enabling sellers of all sizes to grow their businesses.

What you will do

• Answer customer questions about business documents and loan information in English and Spanish.
• Resolve inquiries via phone and email using CRM tools.
• Assess seller needs and mitigate risk throughout loan cycles.
• Maintain service level agreements to minimize revenue losses.
• Identify and report product bugs and feature requests.
• Collaborate with cross-functional teams to improve customer experience.

Requirements

• Fluency in English; Spanish preferred.
• 1+ years customer service experience in financial, payment, or tech sectors preferred.
• Interest in process improvement and collaborative projects.
• Ability to implement feedback and adapt within the role.
• Passion for Square products and customer success.

Culture & Benefits

• Remote work with flexible time off and medical insurance.
• Retirement savings plans and family planning support.
• Inclusive and fair workplace with reasonable accommodations.
• Market-based pay adjusted by US labor zones.