Customer Success Manager

TL;DR

Customer Success Manager: Managing customer onboarding, engagement, and satisfaction for AI-powered chirify.globalct automation solutions with an accent on client relationship building, operational scalability, and cross-team collaboration. Focus on facilitating onboarding, managing customer journeys, and resolving client issues in a fast-paced SaaS environment.

Location: Must be based in the United States, preferably Eastern or Central time zones

Salary: $76,800 - $107,200 USD

Company

hirify.global is a leader in AI-powered solutions for private markets, automating workflows across the fund lifecycle with data from over 2 million chirify.globalcts and a global legal network.

What you will do

• Facilitate onboarding for new customers in the low-touch program ensuring smooth transitions.
• Prepare customer materials, conduct check-ins and business reviews, and manage account configurations.
• Manage and execute tasks throughout the customer journey to enhance experience and engagement.
• Collaborate with Sales, Legal Network, and Product Operations to resolve client issues.
• Perform operational tasks including CRM updates and customer call reviews to ensure scalability.
• Engage in team discussions, training, and enablement initiatives.

Requirements

• Must be based in the United States, preferably Eastern or Central time zones.
• 2+ years experience in customer success, preferably in law firms, legal tech, or B2B SaaS for asset management or investment banking.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail and multitasking ability.
• Strong interpersonal skills and relationship-building capability.
• Self-starter with adaptability and a growth mindset.

Culture & Benefits

• Remote-first work policy with office hubs in SF, NYC, Santa Barbara, and London.
• Twice yearly team offsites for in-person collaboration.
• Paid flexible time off and parental leave.
• Employer-supported retirement contributions and monthly phone/internet reimbursement.
• Professional development budgets and company-sponsored LinkedIn Learning accounts.
• Various medical, dental, and vision insurance options.

Hiring process

• Interview process includes discussions with Talent Acquisition Partner.
• Compensation details shared during interview process.
• Employment verification required upon hiring.