Customer Support Consultant (Dutch)

TL;DR

Customer Support Consultant (Dutch): Communicating with hot leads and existing customers via calls and emails to build relationships and resolve technical issues, with an accent on maintaining product knowledge and meeting KPIs. Focus on securely handling sensitive customer information and prompt resolution of requests.

Location: Fully remote, must be based in the Philippines and work Philippines time (Monday–Friday, 6 PM–2 AM)

Company

hirify.global is a Support-as-a-Service company providing secure technical, customer support, and CX services for tech companies globally since 2010.

What you will do

• Communicate with hot leads and existing customers via calls and emails.
• Build positive and long-lasting relationships with customers.
• Identify and escalate complex technical issues, ensuring prompt resolution of requests.
• Assist customers with inquiries related to product features.
• Meet team KPIs and maintain working knowledge of client’s products.
• Securely work with customers’ sensitive information.

Requirements

• Excellent Dutch (C1 level for both spoken and written) and English (B2 level).
• Experience in customer support for at least 6 months.
• Positive and responsible attitude and tech-savvy.
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload).

Nice to have

• Experience in sales.
• Experience with CRM systems.

Culture & Benefits

• Opportunity to work fully remotely.
• Inclusive international environment.
• Compensation in USD and good bonuses for referring friends.
• Paid intensive training and probation.
• Work-life balance and responsive management interested in your growth.