Customer Support Officer

TL;DR

Customer Support Officer: Providing B2C customer support in a fast-growing fintech environment with an accent on account assistance, payment queries, and KYC processes. Focus on resolving customer inquiries via live chat and email, collaborating across time zones, and improving user experience.

Location: Curacao with flexible hours including evenings and weekends

Company

hirify.global operates in the fintech sector serving both B2B and B2C markets, focusing on delivering exceptional customer support and seamless user experiences.

What you will do

• Respond to customer inquiries via live chat and email ensuring timely resolutions
• Assist users with account access, platform navigation, payment queries, and KYC/verification
• Escalate technical issues internally using Zendesk
• Follow workflows and meet service-level expectations
• Collaborate with international teams across time zones
• Report recurring issues and provide user feedback to improve support

Requirements

• Excellent written and verbal English
• Strong problem-solving skills and customer-first mindset
• Attention to detail for KYC and payment issues
• Experience in customer support, fintech, crypto, or iGaming is a strong advantage
• Comfortable with CRM and ticketing systems like Zendesk
• Reliable internet and suitable remote work environment
• Flexibility to work rotating shifts including evenings and weekends

Culture & Benefits

• Mostly flexible working schedule
• On-the-job training
• Opportunities for progression within the company
• Hardware and software allowance or work equipment provided