TL;DR

Customer Support Officer: Providing B2C customer support in a fast-growing fintech environment with an accent on account assistance, payment queries, and KYC processes. Focus on resolving customer inquiries via live chat and email, collaborating across time zones, and improving user experience.

Location: Curacao with flexible hours including evenings and weekends

Company

%hirify_global% operates in the fintech sector serving both B2B and B2C markets, focusing on delivering exceptional customer support and seamless user experiences.

What you will do

Respond to customer inquiries via live chat and email ensuring timely resolutions
Assist users with account access, platform navigation, payment queries, and KYC/verification
Escalate technical issues internally using Zendesk
Follow workflows and meet service-level expectations
Collaborate with international teams across time zones
Report recurring issues and provide user feedback to improve support

Requirements

Excellent written and verbal English
Strong problem-solving skills and customer-first mindset
Attention to detail for KYC and payment issues
Experience in customer support, fintech, crypto, or iGaming is a strong advantage
Comfortable with CRM and ticketing systems like Zendesk
Reliable internet and suitable remote work environment
Flexibility to work rotating shifts including evenings and weekends

Culture & Benefits

Mostly flexible working schedule
On-the-job training
Opportunities for progression within the company
Hardware and software allowance or work equipment provided