Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Driving customer adoption, retention, and positive experience for a spend management app with an accent on business partnership and product knowledge. Focus on solving complex business challenges, client relationship management, and collaboration with account and product teams.

Location: Hybrid, office in Lisbon, Portugal

Company

hirify.global is a global fintech scale-up focused on simplifying spend management with a user-friendly app powered by smart OCR technology, serving over 10,000 clients worldwide.

What you will do

• Evangelize hirify.global’s capabilities and product features to customers
• Partner with customers to understand goals and provide tailored recommendations
• Identify at-risk customer relationships using metrics and drive retention
• Collaborate with account management to find growth opportunities
• Communicate product updates proactively to customers
• Provide customer feedback to the product team to address business challenges

Requirements

• Location: Must be able to work in Lisbon, Portugal (hybrid)
• English and German: Native or fluent proficiency required; French is a plus
• 3+ years of customer success or customer-facing experience
• Experience solving complex business challenges
• Affinity for cloud-based applications and strong communication skills
• Result-oriented mindset and team player attitude

Culture & Benefits

• Competitive salary and benefits package including meal vouchers
• Flexible hybrid work policy and international mobility program
• Professional freedom with training and coaching opportunities
• International team with diverse nationalities and inclusive culture
• Permanent contract with onboarding and regular team events