Client Services Consultant (Fintech)

TL;DR

Client Services Consultant (Fintech): Delivering exceptional digital-first customer service for financial products and trading platforms with an accent on handling a range of queries and achieving high customer satisfaction. Focus on collaborating with global teams, resolving complex customer issues, and advocating for process improvements.

Location: Hybrid (Kraków, Poland)

Company

hirify.global is a publicly-traded FTSE250 FinTech company running platforms for trading stocks & shares, leveraged products, Futures & Options, and Crypto.

What you will do

• Deliver digital-first customer support via Intercom for global customers.
• Handle various queries on products, markets, and platforms.
• Achieve high productivity and quality targets, aiming for 80%+ CSAT scores consistently.
• Collaborate with local and global operations teams to ensure seamless customer journeys.
• Ensure first-time resolution and take ownership of customer interactions.
• Champion customer experience and advocate for process improvements.

Requirements

• English: C1 (Fluency in written and verbal)
• Proven track record in customer service excellence.
• Demonstrated ability to handle complex, sensitive customer issues.
• Strong communication skills across digital and phone channels.
• Genuine passion for customer service and empathy in client interactions.
• Strong numerical aptitude and attention to detail.
• Ability to master complex financial products and trading concepts rapidly.

Nice to have

• Previous experience with financial products, derivatives, or trading platforms.
• Experience working in a fast-paced, target-driven environment.

Culture & Benefits

• Hybrid working model with 3 days in the office.
• Annual financial bonus and home office equipment reimbursement.
• Private medical cover for you and your family/partner (Medicover).
• Multikafeteria system (Multisport card, vouchers, etc.).
• Life insurance (Generali).
• Employee-led LGBTQ+, Women’s, Black, and Parents & Carers networks.
• Career-focused technical and leadership training (incl. unlimited access to LinkedIn Learning).
• Well-being events, Employee Assistance Programme, summer picnic, and New Year party.
• 3 additional days off a year (Birthday, voluntary work).