Client Services Consultant (Fintech)

TL;DR

Customer Experience Consultant (Fintech): Delivering digital-first customer support for global clients, handling inquiries related to financial products, markets, and platforms with an accent on maintaining high productivity and quality standards. Focus on first-time resolution, ownership of customer interactions, and championing process improvements to enhance customer experience.

Location: Hybrid working model with 3 days in the office

Salary: starting from 8 000 PLN.

Company

hirify.global is a publicly-traded FTSE250 FinTech company that runs mobile, web and desktop platforms to help clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

What you will do

• Deliver digital-first support via Intercom across a range of query types.
• Achieve high productivity and quality targets, with 80%+ CSAT scores consistently.
• Collaborate with local and global team members to ensure seamless customer journeys and fast resolution.
• Take full ownership of each interaction and query for the best customer outcomes.
• Champion customer experience and advocate for process improvements.
• Contribute to training materials and process documentation.

Requirements

• Genuine passion for customer service excellence.
• Empathy and emotional intelligence in client interactions.
• Ability to de-escalate difficult situations professionally.
• Self-motivated with high personal accountability and strong time management.
• Strong numerical aptitude and attention to detail.
• Additionally for the position apart of English, it is required either: French, Spanish, Italian or German.
• Fluency in English (written and verbal)
• Interest in financial markets and trading (experience advantageous).

Nice to have

• Previous experience with financial products, derivatives, or trading platforms.
• Experience working in fast-paced, target-driven environment.

Culture & Benefits

• Hybrid working
• Annual financial bonus
• Private medical cover for you and your family/partner
• Multikafeteria system (you can choose a multisport card, vouchers, etc.)
• 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work 😊