TL;DR

Client Service Specialist: Supporting clients and resolving issues via chat, email, and calls for a trading platform, with an accent on KYC procedures and building client trust. Focus on understanding financial markets and continuously improving client experience.

Location: Sofia City, Bulgaria. Hybrid work model; weekend and night shifts are remote.

Salary: Competitive Salary

Company

%hirify_global% is a leading trading platform expanding globally, recognized for cutting-edge technology and seamless client experience.

What you will do

Provide support and resolve client issues promptly via live chat, emails, and calls.
Assist clients with KYC procedures and provide a tour around the trading platform.
Build client trust and satisfaction through professional support and training.
Be keenly aware of the competitive landscape and understand financial markets.
Collect client feedback and analyze how client experience can be improved.
Maintain open communication between departments to resolve issues.

Requirements

English: C1+ level proficiency required.
Advanced interpersonal and communication skills.
Ability to listen to clients and your team’s needs and find solutions.
Ability to work a flexible shift schedule, including nights and weekends.

Culture & Benefits

Competitive salary and annual performance bonus.
Generous time off and a focus on work-life harmony.
Employee referral program.
Comprehensive health & pension benefits, plus location-specific perks.
30 days per year to work remotely from anywhere in the world (Workation Wonderland).
Two additional paid days each year to support causes you care about (Volunteer Days).

Client Service Specialist (Fintech)