Client Service Specialist (Fintech)

TL;DR

Client Service Specialist: Supporting clients and resolving issues via chat, email, and calls for a trading platform, with an accent on KYC procedures and building client trust. Focus on understanding financial markets and continuously improving client experience.

Location: Sofia City, Bulgaria. Hybrid work model; weekend and night shifts are remote.

Salary: Competitive Salary

Company

hirify.global is a leading trading platform expanding globally, recognized for cutting-edge technology and seamless client experience.

What you will do

• Provide support and resolve client issues promptly via live chat, emails, and calls.
• Assist clients with KYC procedures and provide a tour around the trading platform.
• Build client trust and satisfaction through professional support and training.
• Be keenly aware of the competitive landscape and understand financial markets.
• Collect client feedback and analyze how client experience can be improved.
• Maintain open communication between departments to resolve issues.

Requirements

• English: C1+ level proficiency required.
• Advanced interpersonal and communication skills.
• Ability to listen to clients and your team’s needs and find solutions.
• Ability to work a flexible shift schedule, including nights and weekends.

Culture & Benefits

• Competitive salary and annual performance bonus.
• Generous time off and a focus on work-life harmony.
• Employee referral program.
• Comprehensive health & pension benefits, plus location-specific perks.
• 30 days per year to work remotely from anywhere in the world (Workation Wonderland).
• Two additional paid days each year to support causes you care about (Volunteer Days).