Salesforce Solution Architect (Service Cloud)

TL;DR

Salesforce Solution Architect (Service Cloud): Designing and implementing Salesforce Service Cloud solutions for customers with an accent on understanding business requirements, best practices, and custom development minimization. Focus on driving UX design, managing project deployments, and partnering with the AI team for innovative solutions.

Location: Remote - Colombia

Company

hirify.global, is a leader in AI, Amazon, and Salesforce innovation, crafting intelligent solutions to revolutionize workflows and elevate customer experiences.

What you will do

• Facilitate business process reviews to identify customer requirements and processes.
• Translate customer requirements into Salesforce designs, leveraging best practices.
• Configure Salesforce Service Cloud solutions and develop technical specifications.
• Drive best practice UX design into every aspect of solution delivery.
• Manage project aspects, customer communications, and deliver end-user training.
• Lead vision and strategy discussions with contact center and customer service leadership.
• Partner with the Artificial Intelligence team to create innovative Salesforce solutions.

Requirements

• 3+ years project experience in a hands-on technical consulting and project management role.
• 2+ years of project delivery experience with Salesforce.
• Deep understanding of Salesforce administration (Service Cloud, Sales Cloud, and Force.com).
• Expertise in designing Service Cloud solutions using Salesforce declarative configuration.
• Demonstrated ability to document requirements for technical resources and understand technical solutions leveraging Apex, VisualForce, and Web Services.
• Experience leading multiple Salesforce project deployments, including release and multi-environment management, and integration to legacy systems.
• Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC).
• Proven ability to successfully manage multiple projects, deliverables, and deadlines simultaneously.
• Full English proficiency.
• Ability to travel internationally.

Nice to have

• Ability to understand and assess how business processes can be improved using Salesforce.
• Experience with Experience Cloud and CRM Analytics.
• One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder).
• BS in Computer Science, Engineering, or similar technical degree or equivalent experience.

Culture & Benefits

• Remote and in-person work options, focused on keeping everyone connected and unified.
• Anticipated travel commitment of up to 25% for certain roles.
• Flexible work environment, valuing good work over strict hours.
• Culture of collaboration, with executive team holding town halls for suggestions and feedback.
• Frequent celebrations and team activities, promoting a fun work atmosphere.