Salesforce Solution Architect (Experience Cloud, AI)

TL;DR

Salesforce Solution Architect (AI/Experience Cloud): Designing and optimizing Salesforce-based solutions, integrating cutting-edge AI technologies and driving client strategy with an accent on Salesforce platform expertise, business process optimization, and complex system integrations. Focus on leveraging Experience Cloud, Service Cloud, and Generative AI to revolutionize workflows and elevate customer experiences.

Location: Remote from Colombia

Company

hirify.global, part of Accenture, is a leader in AI, Amazon, and Salesforce innovation, crafting intelligent solutions to revolutionize workflows and elevate customer experiences.

What you will do

• Provide industry best practices and serve as a trusted client advisor.
• Drive requirement gathering and serve as the Salesforce platform expert.
• Work with the client to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals.
• Leverage Salesforce technologies such as Experience Cloud, Service Cloud, and Knowledge.
• Provide input on detailed design specifications, infrastructure, and project plans.
• Coach and mentor junior technical and functional team members.

Requirements

• Significant business process, technical consulting, or enterprise architecture experience.
• 3+ years of CRM industry experience (Salesforce platform preferred).
• Proven ability to design and optimize business processes and integrate processes across disparate systems.
• Understanding of basic UX principles.
• Extremely strong written and oral communication.
• Anticipated travel commitment of up to 25%.

Nice to have

• Expertise providing solution architecture on Salesforce Experience Cloud.
• Salesforce certifications in Service Cloud and Experience Cloud.
• Familiarity with charting tools (e.g., Lucidchart).
• Experience working alongside designers utilizing artifacts such as sitemaps, detailed mockups, and prototypes.

Culture & Benefits

• Remote and in-person options, with focus on keeping everyone connected and unified as one team.
• Culture of trust and understanding, valuing good work over strict 9-5 hours.
• Collaborative environment where suggestions and feedback are valued.
• Executive team holds town halls and company meetings to address questions.
• Emphasis on celebrating successes and having fun together.