Salesforce Experience Architect (AI & Agentforce)

TL;DR

Salesforce Experience Architect (AI & Agentforce): Driving solution design, architecture, and execution for GenAI technologies, specifically Agentforce, to deliver impactful business value for clients with an accent on integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, and Agentforce. Focus on revolutionizing workflows, elevating customer experiences, and empowering organizations through conversational AI and predictive analytics.

Location: Remote - United States

Company

hirify.global, part of Accenture, is a trusted leader in AI, Amazon, and Salesforce innovation, crafting intelligent solutions to revolutionize workflows and elevate customer experiences.

What you will do

• Provide industry best practices and serve as a trusted client advisor.
• Drive requirement gathering and act as the Salesforce platform expert.
• Bring an experience design-focused mindset to solutions.
• Work with clients to build strategy and roadmap, enabling quick wins and long-term goals.
• Leverage Salesforce technologies like Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence.
• Provide input on detailed design specifications, infrastructure, and project plans, translating business requirements into well-architected solutions.

Requirements

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role.
• 5+ years of CRM industry experience.
• Ability to drive requirement gathering.
• Experience architecting and implementing Salesforce Service Cloud or Sales Cloud.
• Experience with GenAI prompt writing.
• Hands-on experience with at least one of the following: Agentforce or other Generative AI driven platforms, or Einstein Service Intelligence or Next Best Action.
• Proven ability to design and optimize business processes across disparate systems.
• Ability to lead a cross-functional team to create rich end user experiences.

Nice to have

• Experience with defining robust testing approaches for GenAI solutions.

Culture & Benefits

• Flexible remote and in-person work options with a focus on team connection.
• Flexible work schedule for personal commitments.
• Collaborative environment that values suggestions and feedback from all team members.
• Emphasis on celebrating successes and fostering a fun work environment.
• Anticipated travel commitment of up to 25% for certain roles.

Hiring process

• Recruiter screen (30 minutes).
• Peer Interview (45 minutes).
• Panel Interview with Real-Time Exercise (60 minutes).
• Leadership interview (45 minutes).