Customer Support Consultant

TL;DR

Customer Support Consultant: Providing post-setup care and handling customer queries via phone, email, and web chat with an accent on delivering outstanding customer experience and achieving revenue and satisfaction targets. Focus on nurturing customer relationships, accurate CRM data management, and resilience in handling challenging interactions.

Location: Orlando, Florida, USA

Company

hirify.global is a market-leading fintech business providing cloud-based payments and POS software internationally, supporting small business growth with offices in the UK, USA, and Australia.

What you will do

• Handle customer queries via telephone, email, and web chat.
• Achieve revenue and customer satisfaction targets.
• Nurture meaningful customer relationships.
• Accurately record all information in the CRM system.
• Deliver exceptional customer service consistently.

Requirements

• Location: Must be based in Orlando, Florida (onsite role)
• Proactive attitude with drive to succeed and hit targets.
• Excellent communication skills across all mediums.
• Strong organization and attention to detail.
• Resilience to handle unhappy customers professionally.
• Empathy and calmness in customer interactions.

Nice to have

• Good understanding of tech platforms (Android, iOS, Windows).
• Experience using Google Suite.
• At least 1 year experience in hospitality, retail, or contact center work.

Culture & Benefits

• Uncapped commission pay on top of salary.
• Career progression with internal promotion philosophy.
• Company bonus scheme and pension.
• Health and well-being online center with private medical and dental schemes.
• Exclusive retail, restaurant, and travel discounts.
• Collaborative culture with regular team building events.
• 20 days annual leave plus bank holidays.
• Free onsite parking at Norwich office.

Hiring process

• Initial screening call with recruitment partner.
• Face-to-face interview with hiring manager at Norwich office.