Lead Partner Solutions Engineer

TL;DR

Lead Partner Solutions Engineer (Product Management): Lead technical enablement and joint sales cycles for hirify.global' Freshservice and Freshdesk platforms with an accent on partner collaboration, solution selling, and strategic positioning. Focus on designing advanced product demonstrations, articulating AI-powered platform value, and driving revenue growth through cross-functional teamwork.

Location: Onsite in the United States (San Mateo, Boston, Denver, Bellevue)

Salary: $135,000–$195,000 USD annually

Company

hirify.global builds uncomplicated service software delivering exceptional customer and employee experiences with a people-first AI approach, trusted by over 72,000 companies worldwide.

What you will do

• Collaborate with Field GTM sales teams to conduct discovery calls and deliver product demos for active deals.
• Enable strategic partners through training, technical collateral, and support for joint sales motions.
• Lead joint customer engagements and define technical strategies for enterprise deals across Employee and Customer Experience platforms.
• Design and deliver tailored product demonstrations and proofs-of-concept integrating Freshservice and Freshdesk.
• Articulate complex AI-powered platform value to executive audiences with clear ROI stories.
• Create engaging presentations and technical documents to simplify platform value propositions.

Requirements

• Must work onsite at least 3 days per week in one of the US locations: San Mateo, Boston, Denver, Bellevue
• 3-5 years experience in Solution Engineering, supporting partner-led sales motions.
• Strong communication and interpersonal skills with ability to present to technical and executive audiences.
• Experience collaborating across teams to solve business and technical problems.
• Expertise in two or more domains: IT Service Management (ITSM/ESM), Customer Relationship Management (CRM), or Customer Service/Contact Center (CX).
• Ability to manage multiple priorities in a fast-paced environment.

Nice to have

• Bachelor's degree.
• Knowledge of ITSM and/or CX platforms.

Culture & Benefits

• Inclusive and diverse workplace with flexible thinking and growth opportunities.
• Multiple insurance options including dental, medical, vision, disability, and life.
• Equity, ESPP, flexible PTO, commuter benefits, and wellness programs.
• Adoption and parental leave benefits.