Customer Success Manager

TL;DR

Customer Success Manager: Managing and growing a portfolio of customer accounts with an accent on relationship building, contract negotiation, and product adoption. Focus on proactive engagement, cross-selling, and ensuring customer satisfaction to maximize company profit.

Location: Hybrid in Tampa, FL or Austin, TX, USA (In-office 4 days per week)

Company

hirify.global automates IT endpoint management to increase productivity, reduce security risks, and lower costs for IT teams and managed service providers.

What you will do

• Grow and manage your individual book of business within existing accounts
• Proactively engage and communicate with customers regularly
• Build strong relationships to identify and develop cross-sell and up-sell opportunities
• Analyze customer needs and present appropriate solutions
• Maintain accurate records and forecasts using Salesforce
• Stay informed about market conditions and competitors

Requirements

• Location: Hybrid work in Tampa, FL or Austin, TX with in-office presence 4 days per week
• English: Proficient communication skills required
• Proven track record in sales and account management
• Extensive IT knowledge
• Bachelor’s degree preferred
• Strong consultative and communication skills

Culture & Benefits

• Collaborative and supportive community
• Hybrid remote work with flexibility
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan
• Unlimited paid time off
• Opportunities for growth and advancement