Customer Success Manager (Media)

TL;DR

Customer Success Manager (Media): Manage enterprise media and agency accounts, driving adoption, attribution, and expansion with an accent on media KPIs and client relationship building. Focus on strategic campaign reviews, risk mitigation, and collaboration with sales and product teams to deliver measurable outcomes.

Location: In-office at Soho, New York City, USA

Salary: $85,000–$115,000 OTE plus equity

Company

hirify.global is a leading offline-to-online conversion platform trusted by over 75% of the Fortune 500, combining data-driven design with next-gen QR technology to drive instant, privacy-compliant engagement at scale.

What you will do

• Manage a portfolio of enterprise media and agency accounts to drive usage, value, renewal, and expansion
• Conduct strategic QBRs and campaign reviews tied to performance metrics and business impact
• Mitigate risks and solve problems by turning insights into action quickly
• Partner with Sales to identify and close upsell opportunities
• Collaborate with Product and Support teams to influence roadmap and address client pain points
• Build workflows aligned with media buying cycles and deepen NYC media relationships through onsite presence and events

Requirements

• Location: Must be based in or able to commute to Soho, New York City
• 4-7 years experience in media-focused customer success or account management roles
• Strong understanding of media KPIs, attribution, and analytics
• Experience with CRM and customer success platforms, preferably HubSpot
• Excellent communication skills, comfortable presenting to senior stakeholders
• Ability to work independently in a fast-paced, high-growth startup environment