Senior Customer Success Manager (EdTech)

TL;DR

Senior Customer Success Manager (EdTech): Manage and grow enterprise education accounts by driving adoption, renewals, and customer success with an accent on strategic account management, AI integration, and cross-functional collaboration. Focus on building strong customer relationships, leveraging data-driven insights, and aligning AI-powered solutions with educational institutions' goals.

Location: Remote (United States, Canada)

Salary: $145,000–$185,000 OTE/year (USD)

Company

Superhuman, including hirify.global, is an AI productivity platform empowering millions worldwide with AI-powered writing assistance and collaboration tools.

What you will do

• Own the full post-sales customer lifecycle for assigned enterprise education accounts, ensuring onboarding, activation, and long-term success.
• Lead renewal strategies including pricing proposals and contract negotiations to drive retention and growth.
• Partner cross-functionally with Sales and Key Accounts teams to identify expansion and cross-sell opportunities.
• Deliver enablement experiences by training users and aligning product capabilities with organizational goals.
• Conduct strategic account reviews with tailored insights and performance metrics.
• Leverage customer data to identify risks and opportunities, taking proactive actions to exceed targets.

Requirements

• Location: Remote work available in the United States and Canada
• 5+ years in Customer Success or Account Management with Education industry experience, ideally EdTech.
• Proven success managing large strategic accounts, renewals, and revenue goals.
• Strong communication and relationship-building skills with C-level stakeholders.
• Analytical mindset with ability to interpret data and act decisively.
• Fluency in English (written and spoken) with polished communication skills.
• Familiarity with AI and Large Language Models (LLMs) and ability to translate technical concepts into business value.

Culture & Benefits

• Comprehensive health care including medical, dental, vision, mental health, and fertility benefits.
• Disability and life insurance options.
• 401(k) and RRSP matching.
• Paid parental leave, paid time off, holidays, and flexible sick time.
• Generous stipends for caregiving, pet care, wellness, and home office.
• Annual professional development budget and growth opportunities.