Sales Support Specialist

TL;DR

Sales Support Specialist: Providing expert guidance and operational support for sales and customer success teams, ensuring accuracy, compliance, and efficiency in sales activities. Focus on streamlining workflows, resolving complex queries, and contributing to overall team effectiveness and customer satisfaction.

Location: Redgate has adopted a flexible-hybrid model with a blend of remote and co-located (office) work. A weekly visit to the office is likely, so you must be able to travel to and from the office safely in a day.

Salary: £28,000

Company

hirify.global creates simple software to help data professionals get the most value out of any database, solving complex database management challenges across the DevOps lifecycle.

What you will do

• Partner with Sales and Customer Success representatives to provide operational support and guidance.
• Drive standardised internal policies, workflows, and procedures, including pricing and contract terms.
• Carry out Sales Support ticketing activities ensuring efficiency and accuracy.
• Process quotes through Zuora and support representatives with Zuora queries.
• Utilize Salesforce for opportunity administration, reports, and dashboards.
• Manage the Auto-Renewals inbox and various Sales Ticketing Systems.

Requirements

• Sales Support experience and/ or understanding of sales processes.
• Business system experience, with Salesforce and Zuora preferred.
• Excellent knowledge of MS Word, Excel, and Outlook.
• Excellent written communication and influencing skills.
• Able to prioritize and effectively organize a changing workload.
• Ability to work as part of a team, flexible, and communicative.

Culture & Benefits

• Flexible working hours and arrangements, with a hybrid remote and office work model.
• Competitive salary and comprehensive health coverage.
• Monthly wellbeing allowance and generous paid time off.
• Employee assistance program and community/social events.
• Commitment to diversity, equity, inclusion, and belonging.

Hiring process

• Application including a CV or LinkedIn profile.
• Assessments, which may include email-based tasks or a brief telephone interview.
• Interviews with team members, with time allocated for candidate questions.
• Offer, including support for any relocation issues if applicable.