Sr. AWS Consultant (AI)

TL;DR

Senior AWS Consultant (AI): Supporting customers in adopting and implementing Amazon Connect solutions, focusing on leveraging AI and cloud technologies to revolutionize workflows and enhance customer experiences. Focus on conducting technology assessments, participating in architectural discussions, translating business goals into user stories, and ensuring successful cloud deployment.

Location: Remote - Colombia

Company

hirify.global, part of Accenture, is a leader in AI, Amazon, and Salesforce innovation, crafting intelligent solutions to revolutionize workflows and elevate customer experiences.

What you will do

• Support customers in adopting and implementing Amazon Connect solutions for positive outcomes.
• Conduct technology assessments and audits to identify the need for CCaaS AWS Connect Platform migration.
• Participate in deep architectural discussions to ensure successful cloud deployment of solutions.
• Facilitate business process reviews and document requirements to guide solution design.
• Translate high-level business goals into actionable user stories for development teams.
• Act as a liaison between technical teams and business stakeholders, managing expectations.

Requirements

• Customer-facing contact center experience required.
• Experience building integrations across WFM, CRM, and contact center solutions.
• Hands-on scripting/coding experience (Python, Java, C#, .NET, Node.js).
• Experience with Cloudformation, Contact Flow Design, Lambda, Lex Integration, and Call Center Routing.
• Advanced knowledge of AWS services and cloud architecture is essential.
• AWS Cloud Practitioner Certification, and AWS Developer Associate or Solution Architect Certification (Professional level preferred) required.

Culture & Benefits

• Option for remote work or in-person at HQ/regional hubs, with focus on team connection.
• Flexibility to manage personal commitments during work hours.
• Collaborative environment with executive team holding town halls for suggestions and feedback.
• Frequent celebration of team achievements and fostering a fun work environment.
• Anticipated travel commitment of up to 25% for certain roles.