Salesforce Service Cloud Voice Solution Architect

TL;DR

Salesforce Service Cloud Voice Solution Architect: Designing and architecting scalable Salesforce Service Cloud and Service Cloud Voice solutions with an accent on telephony setup, Amazon Connect integration, and AWS services. Focus on technical delivery oversight, custom development, and ensuring security, compliance, and scalability of the architecture.

Location: Remote (anywhere in Canada)

Salary: CA$150,000–CA$200,000 annually

Company

hirify.global is a leading digital transformation firm helping businesses leverage commerce, marketing, sales, and service solutions globally.

What you will do

• Lead the design and architecture of Salesforce Service Cloud and Service Cloud Voice solutions.
• Configure and guide customers on telephony setup, integrating with Amazon Connect or other contact center technologies.
• Evaluate and select appropriate Salesforce and AWS technologies for scalable Service Cloud Voice implementations.
• Oversee technical delivery, including custom development, integrations, and data migration.
• Collaborate with business stakeholders, developers, and offshore teams to translate requirements into technical solutions.
• Provide technical leadership, promoting best practices, DevOps, and continuous integration.

Requirements

• Proven expertise in Service Cloud Voice and telephony architectures, including integration with Amazon Connect and AWS services.
• 10–12 years of Salesforce experience with 5–7 years in senior technical or architectural roles, leading large-scale enterprise implementations.
• Strong hands-on development background with Apex, Lightning Components, Salesforce APIs, data management, and security.
• Extensive integration experience using REST/SOAP APIs, middleware, web services, and ETL tools.
• Bachelor’s degree in a relevant field and required certifications, with strong problem-solving skills.

Nice to have

• MuleSoft experience.

Culture & Benefits

• Work-from-anywhere company with emphasis on work-life balance and employee satisfaction.
• Inclusive and passionate community of professionals.
• Opportunities for digital transformation impact for businesses globally.
• Competitive base salary and benefits.