AWS Solution Architect (AI/Amazon Connect)

TL;DR

AWS Solution Architect (AI/Amazon Connect): Designing and overseeing the implementation of Amazon Connect solutions for customers with an accent on integrating AI technologies and Salesforce. Focus on leading architectural discussions, translating customer requirements into contact center designs, and mentoring technical teams.

Location: Remote from Canada (Alberta, British Columbia, Ontario only)

Company

hirify.global, is a leader in AI, Amazon, and Salesforce innovation, crafting intelligent solutions to revolutionize workflows and elevate customer experiences.

What you will do

• Ensure customer success in building and launching Amazon Connect solutions.
• Conduct technology assessments and audits for CCaaS AWS Connect Platform adoption.
• Lead discovery, build ROIs, and estimate for projects.
• Translate customer requirements into contact center designs leveraging AWS services.
• Oversee and mentor technical teams, ensuring quality delivery of solutions.
• Act as a liaison between technical teams and business stakeholders, managing expectations.

Requirements

• Customer-facing contact center experience required.
• Experience building integrations across WFM, CRM, and contact center solutions.
• Hands-on scripting/coding experience (Python, Java, C#, .NET, Node.js).
• Experience with Cloudformation, Contact Flow Design, Lambda, Lex Integration, and Call Center Routing.
• Advanced knowledge of AWS services and cloud architecture.
• Knowledge of Salesforce Service Cloud and certifications (AWS Solution Architect, Salesforce Administrator).

Culture & Benefits

• Remote work environment with options for in-person collaboration.
• Anticipated travel commitment of up to 25% for certain roles.
• Flexible work schedule valuing good work over strict hours.
• Collaborative culture with open communication and executive engagement.
• Emphasis on celebrating team achievements and having fun.