Salesforce Solution Architect (Service Cloud)

TL;DR

Salesforce Solution Architect (Service Cloud): Designing and implementing intelligent Salesforce Service Cloud solutions for customers, leveraging best practices and integrating AI technologies. Focus on translating complex business requirements into scalable Salesforce designs and leading enterprise-level project deployments.

Location: Remote from Canada (Alberta, British Columbia, or Ontario only)

Company

hirify.global, is a leader in AI, Amazon, and Salesforce innovation, crafting intelligent solutions to revolutionize workflows and elevate customer experiences.

What you will do

• Facilitate business process reviews to identify customer requirements and processes.
• Translate customer requirements into Salesforce designs, leveraging best practices.
• Configure Salesforce Service Cloud solutions and develop technical specifications.
• Drive best practice UX design into solution delivery and manage customer communications.
• Oversee successful project completion and lead enterprise-level initiatives with minimal direction.
• Partner with the Artificial Intelligence team to create innovative Salesforce solutions.

Requirements

• 3+ years project experience in a hands-on technical consulting and project management role.
• 2+ years of project delivery experience with Salesforce.
• Deep understanding of Salesforce administration (Service Cloud & Sales Cloud).
• Expert in designing and creating Service Cloud solutions using Salesforce declarative configuration.
• Experience with Experience Cloud, CRM Analytics, Apex, VisualForce, and Web Services.
• Experience leading multiple Salesforce Project deployments, including release and multi-environment management.
• Proven ability to successfully juggle multiple projects, deliverables, and deadlines simultaneously.

Nice to have

• Ability to understand and assess how business processes can be improved using Salesforce.
• One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder).
• BS in Computer Science, Engineering, or a similar technical degree or equivalent experience.

Culture & Benefits

• Flexible work environment with options for remote work or regional hubs.
• Anticipated travel commitment of up to 25% for certain roles.
• Culture of trust and understanding, valuing good work over rigid hours.
• Emphasis on collaboration, with town halls and company meetings for feedback.
• Teams enjoy celebrating achievements and fostering a fun work environment.