Customer Success Manager (Maritime)

TL;DR

Customer Success Manager (Maritime): Managing and supporting maritime clients to maximize value from hirify.global’s maritime intelligence solutions with an accent on client engagement, technical coaching, and cross-team collaboration. Focus on building strong client relationships, understanding shipping industry needs, and driving upsell opportunities.

Location: Hybrid in Houston, United States

Salary: $86,000 - $102,000 per year

Company

hirify.global provides global trade intelligence and insights in commodities, energy, and maritime sectors through user-friendly platforms and a diverse international team.

What you will do

• Maintain meaningful engagement and be the key contact for maritime clients.
• Coach users on hirify.global’s terminal, Excel add-in, API, and data integration.
• Identify upsell and cross-sell opportunities aligned with client goals.
• Collaborate with Sales, Product, and Engineering teams to meet client needs.
• Manage client documentation and projects in Salesforce.
• Support clients daily via email, phone, video calls, and face-to-face interactions.

Requirements

• Location: Based in or near Houston, United States (hybrid work).
• 5+ years of customer success experience in the maritime industry.
• Experience with B2B customers managing large user bases and ARR.
• Strong communication skills with technical and non-technical audiences.
• Empathy and strong relationship-building abilities.
• Familiarity with APIs is beneficial but not mandatory.

Nice to have

• Experience adapting to shipping companies and physical trading houses.

Culture & Benefits

• Work with a diverse, global team of experts.
• Engage in a fast-evolving industry impacting global trade.
• Company values innovation, transparency, and growth.
• Supportive and accessible work environment.