Customer Success Engineer

TL;DR

Customer Success Engineer: Provide post-sales technical leadership and support for enterprise clients using hirify.global' platform with an accent on networking and security fundamentals. Focus on troubleshooting, customer adoption guidance, and cross-functional collaboration to ensure high customer satisfaction and retention.

Location: Remote with 10-20% travel, ideally based in the Eastern US (New York, New Jersey)

Salary: $165,000–$190,000 per year plus bonus and stock options

Company

hirify.global builds the industry’s first network digital twin, providing unmatched visibility, verification, and agility for complex networks across cloud and vendor environments.

What you will do

• Provide expert post-sales technical support and guidance to enterprise customers
• Own and resolve technical issues in collaboration with cross-functional teams
• Guide customers through adoption stages of the hirify.global platform
• Collaborate with Product Management, Engineering, Sales, and Marketing teams
• Travel to customer sites less than 10% of the time

Requirements

• Must have 5+ years post-sales or network engineering experience in networking or software vendor roles
• Bachelor’s degree in Computer Science or equivalent
• Strong networking and security fundamentals with experience across multiple network vendors
• Excellent communication, analytical, and problem-solving skills
• Ability to work strategically and tactically in a fast-paced environment
• Ideal candidate located in Eastern US region

Nice to have

• Certifications such as CCIE, JNCIE, or VCDX
• Startup experience
• Knowledge of API-driven workflows and scripting languages like Python, bash, and graphql

Culture & Benefits

• Remote work with some travel
• Competitive salary with bonus and stock options
• Innovative, people-centric culture backed by top investors