Customer Success Manager

TL;DR

Customer Success Manager: Executing customer engagements, supporting adoption, value realization, and identifying expansion opportunities with an accent on delivering excellent customer experiences and ensuring consistent execution of playbooks. Focus on monitoring customer health, surfacing qualified leads, and driving CSAT/NPS results.

Location: United States

Salary: $80,000–$100,000 base plus 20% bonus

Company

hirify.global develops eLearning solutions, including an easy-to-use LMS platform and a comprehensive learning content library, trusted by thousands of companies globally.

What you will do

• Execute customer engagements, value reviews, and adoption check-ins.
• Monitor customer health and proactively address risk signals.
• Identify upsell and cross-sell opportunities for Sales and Account Management.
• Support renewal readiness by documenting customer health and risks.
• Deliver high-quality customer experiences, driving CSAT and NPS.
• Collaborate with internal teams and maintain accurate customer documentation.

Requirements

• 2+ years in Customer Success, Account Management, or a similar customer-facing role.
• Experience managing multiple customer engagements in a fast-paced environment.
• Strong relationship-building and communication skills.
• Comfort with data-driven decision making using tools such as Salesforce, Planhat, or Gainsight.
• Collaborative team player with a proactive approach to solving customer problems.

Culture & Benefits

• Health, dental, and vision insurance.
• Paid Time Off and Paid family leave.
• Retirement savings plan (401k) with company match.
• Life insurance, Short term & Long-term Disability.
• Employee assistance programs (EAP).
• Commitment to Equal Employment Opportunity and accessibility accommodations.