TL;DR

Client Success Specialist: Supporting client success by managing communications, data analysis, and process improvements with an accent on cross-functional collaboration and client relationship management. Focus on coordinating support tickets, analyzing client data, and enhancing client experience in a healthcare AI-driven environment.

Location: Fully remote within the United States

Salary: $68,000–$78,000 annually

Company

%hirify_global% delivers AI-powered clinical intelligence solutions to improve payer-provider collaboration and healthcare economics.

What you will do

Assist Client Success Manager with daily administrative tasks and communication management.
Manage client-facing inbox and support tickets ensuring timely resolution.
Analyze client data and metrics to generate actionable insights.
Lead and support cross-functional projects and communication strategies.
Identify opportunities to improve client experience through feedback and trend monitoring.

Requirements

Bachelor's degree in a related field.
1-3 years experience in account management, client success, or similar roles.
Strong communication, troubleshooting, and organizational skills.
Must be located in the United States for this fully remote role.
Healthcare domain experience preferred, especially with health plans.

Nice to have

Familiarity with Salesforce, Confluence, JIRA, and Google Suite.
Project management skills including planning and execution.

Culture & Benefits

Fully remote opportunity with about 10% travel.
Comprehensive medical, dental, vision, life, and disability insurance.
401K retirement plan with company match and flexible spending accounts.
Up to 23 days PTO plus company holidays and paid parental leave.
Pet insurance available.

Hiring process

Preliminary phone screening with Talent Acquisition.
Interview with Hiring Manager.
Behavioral interviews.