Client Success Specialist

TL;DR

Client Success Specialist: Supporting client success by managing communications, data analysis, and process improvements with an accent on cross-functional collaboration and client relationship management. Focus on coordinating support tickets, analyzing client data, and enhancing client experience in a healthcare AI-driven environment.

Location: Fully remote within the United States

Salary: $68,000–$78,000 annually

Company

hirify.global delivers AI-powered clinical intelligence solutions to improve payer-provider collaboration and healthcare economics.

What you will do

• Assist Client Success Manager with daily administrative tasks and communication management.
• Manage client-facing inbox and support tickets ensuring timely resolution.
• Analyze client data and metrics to generate actionable insights.
• Lead and support cross-functional projects and communication strategies.
• Identify opportunities to improve client experience through feedback and trend monitoring.

Requirements

• Bachelor's degree in a related field.
• 1-3 years experience in account management, client success, or similar roles.
• Strong communication, troubleshooting, and organizational skills.
• Must be located in the United States for this fully remote role.
• Healthcare domain experience preferred, especially with health plans.

Nice to have

• Familiarity with Salesforce, Confluence, JIRA, and Google Suite.
• Project management skills including planning and execution.

Culture & Benefits

• Fully remote opportunity with about 10% travel.
• Comprehensive medical, dental, vision, life, and disability insurance.
• 401K retirement plan with company match and flexible spending accounts.
• Up to 23 days PTO plus company holidays and paid parental leave.
• Pet insurance available.

Hiring process

• Preliminary phone screening with Talent Acquisition.
• Interview with Hiring Manager.
• Behavioral interviews.