Senior Customer Success Manager

TL;DR

Senior Customer Success Manager: Managing strategic client relationships and onboarding in Geneva with an accent on client engagement, adoption, and data-driven insights. Focus on building trust, supporting clients technically and commercially, and collaborating cross-functionally to enhance product value.

Location: Hybrid role based in Geneva with remote work option

Company

hirify.global provides intelligence and insights for commodities, energy, and maritime sectors through user-friendly platforms and a global expert team.

What you will do

• Build and maintain strong relationships with strategic clients in Geneva.
• Deliver seamless onboarding and tailored engagement campaigns to drive platform adoption.
• Provide expert support via multiple communication channels and become the main client resource.
• Analyze usage trends and identify opportunities to align solutions with client goals.
• Collaborate with Sales, Product, and Engineering teams to support renewals and product improvements.
• Maintain detailed client records and success metrics in Salesforce.

Requirements

• Location: Based in or near Geneva with hybrid work setup
• 3+ years of customer success experience in commodities, energy, shipping, or fintech sectors.
• Experience managing large client portfolios and strong relationship-building skills.
• Proactive, organized, and able to communicate technical concepts to diverse audiences.
• Familiarity with CRM tools like Salesforce and understanding of APIs and data structures.
• English proficiency: B2 or higher

Nice to have

• Experience with programming languages or technical background.

Culture & Benefits

• Inclusive and diverse work environment valuing different perspectives.
• Supportive and collaborative team culture focused on client success.
• Commitment to fairness and equal opportunity employment.