Customer Success Manager

TL;DR

Customer Success Manager (SaaS/Mobile): Manage the full client lifecycle including onboarding, adoption, and upselling for a fast-growing mobile SaaS company. With an accent on client relationship management, product expertise, and revenue expansion. Focus on driving client success, solving product issues proactively, and identifying growth opportunities.

What you will do

• Own client onboarding and adoption, enabling stakeholders and accelerating go-live.
• Act as the first line of defense for client product issues, ensuring timely resolution.
• Drive upsells and expansion by collaborating with sales and support teams.
• Monitor client health metrics, conduct regular check-ins, and identify churn risks.
• Represent the customer voice by reporting bugs and pushing feature requests.
• Provide detailed product knowledge and assist with complex use cases.

Requirements

• Fluent English required.
• 3+ years experience in customer success, preferably in international mobile SaaS.
• Strong communication, initiative, ownership, and leadership skills.
• Commercial drive and client negotiation skills are a plus.

Culture & Benefits

• Flexible remote work from anywhere as individual contractors.
• English lessons, sports reimbursements, and laptop coverage.
• Career growth opportunities with ownership and team building.
• Direct communication with no bureaucracy or politics.