Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Manage and grow a portfolio of 150+ clients by driving adoption, satisfaction, and retention of a fintech AI-powered finance automation platform with an accent on client relationship management, product expertise, and cross-functional collaboration. Focus on identifying growth opportunities, churn prevention, and delivering exceptional customer experience.

Location: Onsite in Tbilisi, Georgia

Company

hirify.global is a global AI-powered fintech platform automating finance operations for mid-market businesses, partnering with leading financial institutions and serving over 5,000 companies worldwide.

What you will do

• Develop and maintain strong relationships with 150+ clients throughout their journey post-implementation.
• Become an expert in products and services, sharing best practices and consulting customers.
• Drive brand loyalty, customer satisfaction, and advocacy while managing customer accounts and resolving issues.
• Identify upsell and cross-sell opportunities to grow portfolio revenue.
• Collaborate with Sales, Product, Support, and Marketing teams to improve customer experience.
• Mentor and onboard new and existing team members.

Requirements

• Location: Must be onsite in Tbilisi, Georgia
• Proven experience in customer success or account management, preferably in fintech.
• Strong understanding of fintech industry and related products/services.
• Excellent communication and interpersonal skills.
• Knowledge of ERP, Salesforce, Jira, and analytic reporting tools is a plus.
• Relevant accounting certification or experience preferred (CPA, ACA, ACCA, CIMA).

Nice to have

• Experience with ChurnZero, Zendesk, and CSM tools.
• Previous project management skills or roles.

Culture & Benefits

• Collaborative and inclusive culture valuing diverse voices.
• Flexible workplace and career coaching opportunities.
• Commitment to equal opportunity and accommodations during recruitment.