Head Of Account Management (Fintech)

TL;DR

Head Of Account Management (Fintech): Leading and managing a team of key account managers while owning relationships with top merchants and positioning BNPL services strategically. Focus on coaching, strategic account growth, and C-Level stakeholder engagement with an emphasis on commercial success and team development.

Location: Must be based in Milan, Italy

Company

hirify.global is a fast-moving, tech-driven fintech startup focused on innovative BNPL solutions in Europe.

What you will do

• Manage key strategic merchants and build deep knowledge of hirify.global's services.
• Lead and mentor a team of 3-4 key account managers, setting targets and tracking impact.
• Drive strategic account growth and retention, focusing on reducing churn and increasing margins.
• Engage proactively with C-Level stakeholders, including 30% travel time.
• Consult merchants on applying BNPL strategically to increase customer LTV and reduce CAC.

Requirements

• Must be based in Milan and able to be present in the office.
• 10+ years in account management and 4+ years in team management.
• Experience with enterprise clients and multi-stakeholder management.
• Proven commercial success in renegotiating, upselling, and cross-selling.
• Fluent in Italian and English.
• Experience in fast-paced tech environments.

Nice to have

• Experience in tech startups or scaleups.
• Marketing and sales consulting experience.
• Background in payment/fintech industry.
• Experience in retail, eCommerce, or travel sectors.

Culture & Benefits

• Attractive packages based on skills and experience.
• International environment with daily challenges.
• Opportunities to work with industry tech leaders.
• Personalized support for professional growth and ownership.
• Use of latest technologies and encouragement to innovate.

Hiring process

• Initial chat with Talent Acquisition team.
• Interview with VP of Growth focusing on attitude and motivation.
• Case study to test hard skills, followed by debrief.
• Final chat with CEO assessing company values.