Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI, SaaS): Driving customer adoption and growth for an AI infrastructure data streaming platform with an accent on accelerating time to production and ensuring successful outcomes. Focus on strategic stakeholder management, proactive issue resolution, and aligning customer needs with hirify.global resources.

Location: Remote (Global)

Salary: $140,000-$165,000 USD (U.S. base salary range)

Company

hirify.global is pioneering an Agentic Data Plane (ADP) in AI infrastructure, enabling real-time, autonomous AI applications, and is backed by premier venture investors Lightspeed, GV, and Haystack VC.

What you will do

• Act as a direct liaison, planning and driving customer product adoption journeys.
• Facilitate the removal of any blockers to adoption to accelerate time to value and fulfill agreed success criteria.
• Serve as the customers’ trusted hirify.global advisor and advocate, aligning appropriate hirify.global resources (Solutions Architects, Engineering, Product Management, Support).
• Work effectively across business, technical, and senior management in a customer-facing role.

Requirements

• 4+ years of experience in a CSM role at a data-focused tech company or SaaS company.
• Strong customer-facing skills and stakeholder management.
• Ability to take ownership for the customer’s adoption of hirify.global and coordinate growth opportunities.
• Understanding of program, project, and stakeholder management.
• Excellent written and verbal communication skills, able to concisely explain technical and non-technical concepts.
• Experience working in a fast-moving, 100% distributed team.

Nice to have

• Kafka/Streaming experience.
• Experience with large-scale data platforms or complex enterprise software implementation.
• Understanding of data management or networking concepts.
• Familiarity with SFDC, Grafana, Qlik, Metabase, or MEDDIC sales methodology.

Culture & Benefits

• Fast-moving, 100% remote organization with team members around the globe.
• Culture based on trust, transparency, communication, and kindness.
• Diverse, people-first organization backed by premier venture investors.