Associate IT Engineer

TL;DR

Associate IT Engineer: Providing seamless technology experience and first-line support for internal employees with an accent on systematic troubleshooting of hardware and software issues, and maintaining IT infrastructure components. Focus on optimizing processes, contributing to a knowledge base, and deploying secure computer hardware for various environments.

Location: Onsite in London

Company

hirify.global is one of the largest and fastest-growing AI cybersecurity companies in the world, solving one of the greatest technical challenges of our generation with its Agentic AI security operations platform, GreyMatter.

What you will do

• Provide a smooth and seamless technology experience for new employees in onboarding.
• Function as the first line of support for requests and issues from internal employees.
• Evaluate, isolate, and resolve technical issues via systematic troubleshooting.
• Install, modify, and repair computer hardware and software.
• Maintain accurate asset and peripheral inventory.
• Contribute technical writing to a rapidly growing and changing knowledge base, and identify infrastructure projects to improve workflow and process management.

Requirements

• Bachelor’s Degree, preferably in a field related to Information Technology.
• 1-3 years of experience of Mac and/or Windows troubleshooting and configuration.
• Experience and skill related to customer service.
• Basic understanding of Networking concepts (TCP, UDP).
• Comfortable navigating command line interfaces.
• Ability to demonstrate good attitude, energy, and effort.

Nice to have

• Experience managing Active Directory and Microsoft 365.
• Experience remotely managing devices in a blended operating system environment.
• Demonstrated success in a fast-paced customer service environment.
• Clear communicator across a variety of styles, both written and verbal.

Culture & Benefits

• Generous Paid Time Off plan and competitive compensation.
• Tuition and certification reimbursement.
• Employer supplemented medical, dental, and vision coverage.
• In-depth technical and leadership training for career advancement, complemented by ongoing mindset coaching.
• Additional mental and physical wellness benefits.
• Free lunch on Fridays!